At our online store, we are committed to providing you with unique products that celebrate internet culture and freedom. We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, please review our refund policy below:
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee from the date of delivery. If within this timeframe you are dissatisfied with your purchase, you may be eligible for a refund or exchange.
Eligibility for Refunds/Exchanges
To be eligible for a refund or exchange, the following conditions must be met:
- The item must be in new, unused, and resalable condition, with all original tags and packaging intact.
- The request for a refund or exchange must be made within 30 days of the delivery date.
Non-Refundable/Non-Exchangeable Items
Certain items are non-refundable and non-exchangeable unless they are damaged or defective upon arrival. These items include:
- Products that have been customized or personalized.
- Digital products (if applicable).
- Items purchased during clearance or final sale events.
- Process for Refund/Exchange
To initiate a refund or exchange, please follow these steps:
Contact our customer support team at [Insert Contact Email] within 30 days of receiving your order. Please provide your order number, the reason for the return/exchange, and any relevant photos if the item is damaged or defective.
Our customer support team will guide you through the return process and provide you with a return shipping address if necessary.
Pack the item securely in its original packaging (if available) and ship it back to the provided address.
Once we receive the returned item and inspect it for eligibility, we will process your refund or exchange. Please allow up to 30 business days for the refund to appear in your account or for the replacement item to be shipped.
Return Shipping Costs
If the return is due to an error on our part (e.g., incorrect item sent, damaged or defective product), we will cover the cost of return shipping. If the return is due to personal reasons (e.g., change of mind), the customer will be responsible for the return shipping costs.
Questions or Concerns
If you have any questions or concerns regarding our refund policy or the return/exchange process, please do not hesitate to contact our customer support team at support@notcensored.com. We are here to assist you and ensure your satisfaction.
Thank you for choosing our online store. We appreciate your trust in us, and we are committed to making your shopping experience a positive one.
Last updated: Sep 4, 2023